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- What is the best way to contact American Icon?
- What are your hours of business?
- Can you print all over an entire t-shirt? / Do you guys do all-over/belt printing?
- Do you print with discharge or water based inks?
- What are considered "Specialty Inks"?
- What is your maximum print area for shirts?
- What brands of shirts do you use?
- Are 50/50 shirts better than 100% cotton shirts?
- Do you have a size chart for the t-shirts that you print on?
- What is your turnaround time?
- How do I place an order?
- Do you have a color chart for shirts that you print on?
- What type of payments do you accept?
- When is payment due?
- What is "underbase" print?
- How much does shipping cost?
- Where is American Icon located?
What is the best way to contact American Icon?
If you have a question about artwork or submitting artwork, please email americaniconart@mac.com
For all other questions please email aishirts@mac.com
We can also be reached at 845-561-1299 from 9am to 5pm eastern time Monday thru Friday.
What are your hours of business?
Our office hours are 9am to 5pm eastern
time Monday thru Friday.
Orders can be picked at our warehouse up from 9 am to 4 pm eastern time Monday thru Friday.
Click here for directions.
Can you print all over an entire t-shirt? / Do you guys do all-over/belt printing?
We currently do not offer this type of printing. Our max print area for garments is 15.5" wide x 20" tall, which
will fill an adult small t-shirt from top to bottom and seam to seam.
Do you print with discharge or water based inks?
We offer discharge printing at an additional charge. We do not currently offer water based inks,
but have had our regular prints mistaken for water based inks on a regular basis.
What are considered "Specialty Inks"?
Specialty Inks are inks such as Metallic Gold, Metallic Silver, Glow In Dark, Reflective, Discharge, etc.
These inks carry an additional charge.
What is your maximum print area for shirts?
Our maximum print size for t-shirts is 16" wide x 20" tall.
Our maximum print size for zip up hods is 15" wide X 18" tall.
Check out our sizing chart to properly proportion your design within our print size.
What brands of shirts do you use?
We offer both 50/50 and 100% cotton standard t-shirts from major brands such as Fruit of the Loom,
Hanes, Jerzees, and Gildan. We also offer premium fashion fit t-shirts from many current manufacturers
including American Apparel at an additional charge.
Are 50/50 shirts better than 100% cotton shirts?
Our opinion is that 100% cotton shirts will give you a better print.
Do you have a size chart for the t-shirts that you print on?
Yes. Click here to see our sizing chart for both Standard t-shirts and Premium Slim Fit t-shirts.
What is your turnaround time?
Standard turnaround is 7 to 10 BUSINESS DAYS. This time period begins when we have received the following info:
- Final Approved Artwork
- Confirmed Order Details (See: How do I place and order?)
- Order
Special ordered goods may take longer. Rush order are available at an additional charge.
How do I place an order?
To place an order with American Icon. Follow these steps:
1. Send your print ready artwork to americaniconart@mac.com. Once received, we will proof the art to make sure that
it is print ready. For information on submitting artwork please go to out Art Preparation/Print Specs page.
2. Send your complete order info to aishirts@mac.com. Here is the information that we need:
- Comapany Name/Band Name
- Design Name
- Quantity (minimum order is 24 pieces)
- Breakdown of Sizes
- Garment Style (ex: Standard T-Shirt, Fashion T-Shirt, Zip-Up Hood, etc)
- Garment color ( see color chart for available colors)
- Number of colors in design (if printing on dark shirts See: What is an underbase?)
- Payment type (we accept cash, check, credit cards, or paypal)
- Shipping or Pick-Up
- Shipping address / phone number
- Email address for tracking info
- Order Deposit
Do you have a color chart for shirts that you print on?
Yes. Click here to see what colors are available from different manufacturers.
What type of payments do you accept?
We accept Cash, Checks, Visa, Mastercard, and Paypal.
Our Paypal address is americaniconshirts@mac.com
When is payment due?
We require that a credit card be on file before we start your order. We don't run your card until the job is completed. Even if you are using cash, check, or paypal, we need some sort of security that the job is going to be paid for. All new customers are required to pay 100% of their order up front.
What is "underbase" print?
When printing on dark shirts we need to put down a layer of white ink under the colors to make the
the colors stand out, this is called an "underbase". This "underbase" will count as an additional
print color in your design, even if there is visually no white in your design.
How much does shipping cost?
A regular box holds 72 t-shirts, and weighs around 34 pounds. you can estimate how much it
is going to cost by using your zip code and ours (12550).
UPS
(click to calculate)
This will give you an approximate amount that it will cost, and how long it will take to get to you.
Where is American Icon located?
We are located at 392 N. Montgomery St. Suite #5, Newburgh, NY 12550. For driving directions click here.